Call Centre
The main difference in the roles within the call centre is
simple - it's all done over the phone. Obviously a great telephone
manner is essential here but the same enthusiasm for excellent
customer service and hitting sales targets applies. The call
centre consists of three core teams: Customer Relations, Business
Retention and Derbyshire Direct.
All call centre roles include a flexible contract with working
hours between 8am and 8pm Monday to Friday and 8am to 3pm
on Saturday. You'll work a 35-hour week with hours defined
on a rota one month in advance.
Customer Relations Team
This is an excellent place to start a career in financial
services. With in-depth training and support, you will quickly
be answering calls from customers on a range of subjects so
no day is ever the same. As well as customers, you will also
help colleagues in the branches with customer service queries
through our Branch Hotline.
A friendly, customer service attitude is essential to succeed
in this busy and varied role, together with great listening
and problem solving skills. You'll also spot opportunities
for further sales and refer customers to one of our skilled
sales teams. You will need to be able to learn product and
process information as well as learning how to use our leading
edge technology and IT systems. Full training is given on
all aspects of the role.
Business Retention Team
The Business Retention team maintain regular contact with
existing customers by telephone, making sure they are aware
of the many ways in which The Derbyshire can help them. This
proactive sales role requires experience in financial services
together with a confident telephone style.
DEDI
Derbyshire Direct (DEDI) offers customers a direct telephone
service for new mortgages. As a mortgage interviewer, you'll
take customer details over the phone, ensuring they receive
a quality service from the first phone call through to completion.
Experience in mortgage sales is essential to succeed in this
fast paced role.
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